Terms of Business

Terms of Business of ProTeam Cleaning Ltd

For the purposes of these Terms of Business (hereinafter, “Terms”), “us” or “we” shall refer to ProTeam Cleaning and “you” shall refer to you, our customer. You have requested that we undertake certain works for you.

Please read and acknowledge these terms. As stated in the above quote, signing and agreeing to the works being carried out indicates that you have acknowledged these terms.

Estimate

The value of the estimate is what we expect to charge you for the works, based on our initial site visit. In the event of unforeseen circumstances or unexpected issues arising, it may be necessary to review the original price and provide you with a new estimate. You have the right to accept or decline the revised price.

Written Quotation

The written quotation follows the estimate and is the final price for the works discussed, including labour and materials, additional costs including expenses (if any) and tax. Any subsequent variation to the works (including, without limitation, if you change the scope or if unforeseen circumstances or unexpected issues arise) will likely result in a new or revised written quotation. You have the right to accept or decline the new quotation. Should you choose to decline, all works may cease and you are to pay in full for all works already completed satisfactorily in accordance with the original quotation.

Client Obligations

a. you will inform us, prior to the works commencing, of any hazards or potential hazards known or suspected in or around the premises where the works are due to be carried out;

b. you will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions and licences, if any, have been obtained in advance of the works commencing;

c. you will (unless included as part of the quotation) be responsible for any necessary improvements to and/or redecorating of the premises following the completion of the works.

Supplier Obligations

a. we will undertake the works with all due care, skill and diligence, will complete the works within a reasonable timeframe, and will ensure that we comply at all times with all applicable laws and regulations;

b. we will supply materials and/or products needed for the works (if any) that are of high quality and, without prejudice to 3(i) above, will take full responsibility for replacing any materials and/or products that prove to be faulty or substandard;

c. we will take good care of your property, furnishings and wall coverings and, on completion of the works, will remove any resulting waste material;

d. we will supply one or more, as necessary, of our dedicated team to undertake the works for you. Unless agreed otherwise, the person(s) supplied will be at our discretion and may or may not be the same as the person(s) who provided you with the original estimate and/or quote;

e. we confirm that we hold, and will continue to hold, a valid and current Public Liability Insurance Policy and, where relevant, Employers Liability Insurance Policy.

Materials and Products

For the avoidance of doubt, all materials and/or products supplied and delivered to you during the course of the works shall remain the property of ProTeam Cleaning until such time as the works have been paid for in full by you, following receipt of our invoice. Title to such materials and/or products will transfer to you only when full payment has been received by us.

Force Majeure

Neither party shall be held liable for any delay or failure in fulfilling their obligations under these Terms where such delay or failure results from circumstances beyond that party’s control (including, but not limited to, an act of God, fire, act of government or state, prevention from or hindrance in obtaining any raw materials, energy or other supplies, industrial action or labour disputes of whatever nature, and any other reason beyond the control of that party).

Cancellation

Should you wish to cancel the contract between us in respect of the works, you have in accordance with the provisions of the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013. Cancellation period starts the day after the contract is agreed and provides a 14 day cancellation period. You are obligated to pay for any services provided to you during this 14-day cancellation period, if any.

Payments

Payment is due upon satisfactory completion of works within 14 days of completion.

Full payment terms (including, where relevant, interval payments to be made by you) are as set out in the applicable quotation. If upon satisfactory completion of the works payment is not made of an outstanding balances, interest may be charged at a rate of 2% per annum over the bank of England base rate on any outstanding balances.

Complaints

We hope and expect that you will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet your expectations, please do not hesitate to let us know and we will do our utmost to make things right.

Website T's & C's

YOUR ACCEPTANCE OF OUR TERMS

Your use of our website constitutes your agreement to all the terms and conditions contained in this document. If you do not agree with the terms of this document either in full or in part, you should stop using this website immediately.

CHANGES TO THE TERMS & CONDITIONS IN ANY FORM.

ProTeam Cleaning Services Ltd reserves the right to change, add or delete terms of this policy at any time and will post these changes on our website. You are therefore advised to visit this website on a regular basis to obtain notice of such changes.

All website design, names, images, text, graphics, logo and the arrangement thereof are owned by ProTeam Cleaning Services Ltd or otherwise used by ProTeam Cleaning Services Ltd as permitted by applicable law. Nothing contained herein shall be construed as conferring by implication, or otherwise on you any license or right to any such matters.

By using ProTeam Cleaning Services Ltd website, you agree that you will not copy, store in any medium (including in any other website, but except for short term caching of webpages on your local computer), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of ProTeam Cleaning Services Ltd website without the prior written permission of ProTeam Cleaning Services Ltd or in accordance with the Copyright, Designs and Patents Act 1988. The material contained in ProTeam Cleaning Services Ltd website must not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of ProTeam Cleaning Services Ltd.

You agree when using ProTeam Cleaning Services Ltd website not to change, adapt, alter or create a derivative work from any of the material contained in this site or use it for any other purpose. You may only use this website for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive material within this site.

ProTeam Cleaning Services Ltd provides this website and its contents on an “AS IS” and an “IS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a purpose, non-infringement, compatibility, security and accuracy. In no event, nor under any circumstances will ProTeam Cleaning Services Ltd be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from or about the use of our website or loss of use or data or profits suffered by you, whether in action of contract, negligence or other tortuous action, arising out of or about the use of the site. ProTeam Cleaning Services Ltd will try to ensure that the standard of this website remains high, we do not warrant nor guarantee that the website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the information.

If there is a conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material, then the latter shall prevail.

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales are to have exclusive jurisdiction to settle any disputes arising out of any related connection to or about the use of this website.